For your convenience, our most common customer questions are answered right here.
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Q: What areas do you service?
A: Currently we are servicing the North Hills and surrounding areas of Pittsburgh. Call us to find out if you are in our serving area. We will travel farther for longer visits such a farm visits and vacations periods.
Q: I have multiple pets. Will it be more expensive?
A: Not unless you have more than 3 dogs. Exceptions are made for small dogs(Under 10 pounds).
Q: Why should I use a Leashes and Lead Ropes sitter?
A: Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. We have NO black out dates! We are loving, dependable and trustworthy!
Q: What do you do on a visit?
Q: Do you always visit at the time we ask for?
A: We book your visits within a time frame and will be there during that time. If you are booking a cat visit for the morning and it is during peak times such as holidays we will be there in the later mornings due to the fact that we need to get to dog visits first, unless of course you have a cat that needs medicine at a critical time. If time is critical, please let us know.
Q: If my pet has an “accident”, do you clean it up?
A: Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
Q: Is the Initial Booking Consultation free?
A: The initial consultation is FREE!
Q: Do you pick up my dog’s waste when you are walking?
A: Yes, we do. We do ask that you provide the bags.
Q: What kind of animals do you care for?
A: We care for most animals, as long as they don’t pose a danger to our pet sitters. We do not care for any animals that have a history of biting, fighting or attacking other animals or people.
Q: What hours do you provide services?
A: Pet Sitting and dog walking visits are generally between 7:00 am to 9:30 pm. Other times can be arranged if needed.
Q: Do you offer any sort of satisfaction guarantee?
A: You want to know that your pets will be cared for just the way you specify. We will guarantee it every time! If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships, so our service is only complete when you return home and are completely satisfied.
Q: Can I have every other day cat visits?
A: We feel all cats should be visited no less then once every 24 hours. This is or the health of your fur-baby. If you really feel you have a healthy cat, and prefer every other day visits, please talk to us on an individual basis.
Q: Can you let me know how my pet is doing while I’m away?
A: Yes, absolutely. Follow us on Facebook and Instagram for your daily dose of cuteness!
Q: Do you charge a holiday fee?
A: Yes, we do. We pet sit 365 days a year. We do charge a holiday fee of $7 per visit on the following holidays. New Years Eve, New Years Day, Easter, Mothers Day, Memorial Day, Fathers Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve (all day), and Christmas Day. On the following major holidays we charge for the weekend. These holidays are Easter, Memorial Day, Independence Day, and Labor Day.
Q: Are you insured and bonded?
A: Yes. We carry liability insurance and are bonded.
Q: How is payment handled?
A: We currently accept cash and checks but are looking into being able to accept credit cards and other payment methods.
Q: What is your cancellation policy?
A: In order to best serve your needs, the cancellation policy is follows – Daily Walks are subject to a 24 Hour cancellation period. We do however understand that occasionally you may be sick and need to cancel the morning of your walk; in these cases there will be no charge if you let us know by 9am.
If you cancel visits more than 3 days in advance, other than holidays, there is no cancellation charge.
Holiday Visit Cancellations: Please understand we are very busy for all holiday visits and have to turn down some people and if visits are canceled in the last few days prior to service, we can’t fill those spots. Any cancellation within 1 week prior to the first scheduled visit, will be charged a 50% charge and within 3 days 100%.
Q: What happens if I did not leave enough food for my pet(s)?
A: We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If we do need to make a special trip to purchase food we will be glad to do so. There will be a $25 trip charge plus the cost of the food.